Terms & Conditions
Returns and refunds
Mrs Bottomley’s Flowers goes to great lengths to source the very best New Zealand grown flowers & foliage for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations.
Products sold on this website are a perishable, natural item and flowers life span is dependent on varieties, resulting in some flowers/foliage living longer than others. Flowers are a product of nature; availability is dependent on season and what’s available through growers& local market. As a result, not all goods produced are as pictured on www.mrsbottomleysflowers.nz, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
You can generally expect your flowers to last from 5/7 days provided they are cared for correctly.
5 main steps that will help your flowers to last as long as possible:
1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every 2/3 days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts, air-conditioning& fresh fruit.
If you feel the flowers have not lasted for at least five days let us know within this time by calling (03) 3843638. Once we are confident that they have been cared for as recommended, we will happily replace the flowers.
Please note that we will firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.
We are always available on (03) 3843638, to answer any of your concerns or questions regarding the care of your flowers.
Orders cancelled outside of 48 hours of the requested delivery time will incur a 50% administration charge. We do not offer refunds on orders cancelled within 48 hours of the delivery date. Refunds can only be made back the credit card that was used for the original purchase.
Wedding Flower orders and special orders come under separate Terms & Conditions, which are available on request.
Delivery, Re-Delivery, Saturday Deliveries & Public Holidays
Mrs Bottomley’s Flowers delivers to the Canterbury/South Island area.Different delivery Charges apply. Mrs Bottomley’s Flowers do offer same day delivery to Christchurch businesseswith orders placed before 11am andresidential addresses before 1pm on that day. Flowers will be delivered from Monday to Saturday between the hours of 10.30 am and 6pm, depending on the area. Delivery charges are stated when placing order online or by phone. For specific delivery times,please call/email to confirm.
Please make sure when placing your order that you have given us the correct full postal address of the recipient including a contact phone number for them, any special instructions and your contact details including mobile or daytime telephone number. Special Instructions includes gate codes, best time for delivery, dog on site etc.
By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home and there is no safe place to leave the order) a redelivery fee will apply relevant to the delivery area. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store in The Tannery, Woolston. If Mrs Bottomley’s Flowers is in any way responsible for the redelivery, this redelivery fee will not apply.
In the rare event that there has been an issue with delivering your order and we have been unable to reach you first, we reserve the right to call the recipient. At all times your details will be kept confidential.
If a security person or concierge is obligated to receive the flowers on the recipient’s behalf, we cannot accept responsibility for the flowers from this point on.
By using our service on a Saturday, you accept the flowers can be left without the recipient being home or with the nearest neighbour should the property be inaccessible or be an unsafe location to leave the flowers. We will leave a calling card if the flowers are left with a neighbour.
Sundays and Public Holidays
Please note that we do not deliver on Sunday or Public Holidays.